Updated Sept 2/2026

  

Results Formula Australia

 

GUARANTEE CONDITIONS AND PRODUCT-SPECIFIC TERMS

 

Effective date:Sept 3 / 2026

 

These Guarantee Conditions apply to eligible purchases made directly from Results Formula Australia of the products and services identified below.

 

They explain the additional voluntary guarantees offered by Results Formula Australia. They should be read together with the applicable order form, proposal, invoice, program description, payment terms, Privacy Policy and general Terms and Conditions.

 

1. The guarantees are provided by:

Results Formula
Trading name: Results Formula Australia
ABN/ACN: 15 342 550 377
Address: 6/18 Westbury Street, East St Kilda, Victoria 3183, Australia
Email: contact@results-formula.com
Telephone: +61 450 291 606

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2. Australian Consumer Law

The guarantees described in this document are voluntary guarantees provided in addition to any rights and remedies available under the Australian Consumer Law and other applicable laws.

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Nothing in these Guarantee Conditions excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

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3. General conditions

Unless a product-specific section says otherwise:

1. A guarantee applies only to the original purchaser and is not transferable.

2. The guarantee period begins on the purchase date shown on the purchaser’s invoice, except where a product-specific section uses the final live session, commencement date or completion date.

3. A guarantee claim must be submitted in writing to contact@results-formula.com within the applicable claim period.

4. The claim must include:

   • the purchaser’s full name and business name;

   • the product purchased;

   • the purchase date and invoice or order number;

   • the reason for the claim;

   • the remedy being requested; and

   • any reasonable supporting information required by the applicable product guarantee.

5. Results Formula will acknowledge a claim within five business days and may request further reasonable information needed to assess it.

6. Results Formula Australia will normally provide its decision within 10 business days after receiving all reasonably required information.

7. A purchaser must provide truthful and complete information. Fraudulent, fabricated or materially misleading claims are not eligible under these voluntary guarantees.

8. A purchaser must not share, copy, resell, publish or provide another person with access to program materials, logins, templates, recordings or other protected resources.

9. Unless required by law, a voluntary guarantee does not cover:

   • a change of mind outside an expressly offered money-back period;

   • failure caused by circumstances outside Results Formula Australia’s reasonable control;

   • results affected by inaccurate or incomplete information supplied by the purchaser;

   • suspension or termination resulting from unlawful, abusive or seriously disruptive conduct;

   • unauthorised sharing or misuse of intellectual property; or

   • failure to complete the reasonable participation and implementation requirements expressly stated for a results-based guarantee.

10. Any eligibility condition applying to a voluntary guarantee does not restrict the purchaser’s separate rights under the Australian Consumer Law.

 

4. Claim expenses

A purchaser is not charged a fee for submitting a guarantee claim.

 

The purchaser is responsible for their ordinary costs of preparing and submitting a claim, including internet, telephone and record-production costs.

 

If the Australian Consumer Law or another applicable law requires Results Formula Australia to reimburse a reasonably incurred claim expense, Results Formula Australia will reimburse that expense after receiving reasonable evidence of the amount incurred.

 

5. Refund administration

Where a refund is approved:

1. the refund will ordinarily be returned through the original payment method;

2. Results Formula Australia will process the refund within 10 business days, although the purchaser’s bank or payment provider may require additional processing time;

3. amounts paid under an approved payment plan will be treated in the same manner as an upfront payment, subject to the terms of the applicable guarantee;

4. future instalments relating to the refunded product will be cancelled;

5. access to the refunded program, recordings, community, coaching, templates and other resources may be discontinued when the refund is approved; and

6. any rights the purchaser has under applicable law remain unaffected.

 

6. Business-results guarantees

Education, training and coaching outcomes depend on factors including participation, implementation, market conditions, the purchaser’s offer, pricing, experience, sales process and decisions made by prospective clients.

 

Except for an expressly stated results guarantee, Results Formula Australia does not promise a particular amount of income, revenue, profit, leads, clients, followers, engagement or other business outcome.

 

For a results-based guarantee, the purchaser must:

• complete the identified core training;

• attend or view the required coaching or support sessions;

• implement the agreed action plan consistently and in good faith;

• use lawful and ethical business and LinkedIn practices;

• maintain reasonable implementation and outcome records; and

• notify Results Formula Australia promptly when assistance is needed rather than waiting until the guarantee period has ended.

 

Failure to satisfy these conditions may make the purchaser ineligible for the additional voluntary results remedy, but does not affect any non-excludable legal rights.

 

PRODUCT-SPECIFIC GUARANTEES

 

7. The LinkedIn for Business Results Formula

7.1 Thirty-Day Money-Back Guarantee

 

The purchaser may request a refund within 30 calendar days after the purchase date.

 

To qualify under this voluntary guarantee, the purchaser must:

• access and commence the program;

• participate genuinely in the available training and onboarding;

• explain why the program has not met their expectations; and

• submit the written request before the 30-day period expires.

 

If approved, Results Formula Australia will refund the purchase price paid for the program.

 

7.2 One-Year Service and Support Guarantee

For 12 months from the purchase date, Results Formula Australia will provide the program access, coaching, resources and support specifically included in the purchaser’s package.

 

The guarantee covers reasonable assistance with accessing and understanding the included training and applying it to the purchaser’s LinkedIn business activities.

 

It does not include unlimited done-for-you services, unrelated consulting, advertising expenditure, third-party

subscriptions or work outside the purchased package.

 

​7.3 One-Year 5X Business Results Guarantee

For clarity, the expression “5X business results” means gross revenue actually received from new business that is reasonably attributable to strategies implemented through the program, equal to five times the net program price actually paid by the purchaser.

 

Taxes, refunds, cancelled transactions, unrelated existing revenue and amounts not actually received are excluded.

 

The measurement period is 12 months from the PURCHASE DATE without exception.

 

To qualify, the purchaser must comply with section 6 and provide reasonable evidence of:

• completion and participation;

• implementation activities;

• leads and opportunities generated;

• relevant sales or client records; and

• revenue claimed as attributable to the program.

 

If the purchaser has not achieved the defined result by the end of the measurement period, Results Formula Australia will provide continued program access and reasonable support in review cycles, without additional membership fees, until the result is achieved for an additional 12 month period. 

 

This is a continued-support remedy and not a refund guarantee.

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8. Linked Into More Business

8.1 Thirty-Day Money-Back Guarantee

The purchaser may request a refund within 30 calendar days after purchasing Linked Into More Business.

 

The purchaser must commence the course, participate genuinely and submit a written explanation of why the program has not met their expectations before the claim period expires.

 

If approved, Results Formula Australia will refund the program price paid and discontinue access to the program and associated resources.

 

8.2 One-Year Service and Support Guarantee

The purchaser will receive the access, resources, updates, coaching and support expressly included with Linked Into More Business for 12 months from the purchase date.

 

8.3 One-Year 5X Business Results Guarantee

The definition, measurement requirements and continued-support remedy in clause 7.3 apply to Linked Into More Business.

 

For this product, the 5X threshold is calculated using the net price actually paid for Linked Into More Business, excluding optional upgrades and unrelated purchases.

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9. AI Content Creator Masterclass

 

9.1 Money-Back Guarantee

To qualify for the voluntary money-back guarantee, the purchaser must:

• attend both live Masterclass sessions in full, subject to reasonable allowances for verified technical problems;

• participate genuinely in the sessions; and

• submit a written refund request within 24 hours after the scheduled conclusion of the final live session.

 

The request should briefly explain why the Masterclass did not meet the purchaser’s expectations.

 

If the conditions are satisfied, Results Formula Australia will refund the Masterclass purchase price paid. Access to recordings, templates, prompts, resources, communities and related support may then be discontinued.

 

A purchaser who does not attend both sessions or who submits the request after the 24-hour period is not eligible under this additional voluntary money-back guarantee, subject always to their rights under applicable law.

 

9.2 One-Year Service and Support Guarantee

The purchaser will receive access to the Masterclass materials and the support specifically advertised as included for 12 months from the purchase date or final live session, as stated in the applicable offer.

 

9.3 One-Year Content Strategy Results Guarantee

The intended result is the implementation of a consistent, repeatable LinkedIn content strategy based on the Masterclass framework, including an agreed publishing plan and the content-related objectives documented during the program.

 

Because audience growth, engagement, enquiries and sales depend on external factors, this guarantee does not promise a fixed number of followers, views, leads or sales unless a specific written target is agreed with the purchaser.

 

If the purchaser complies with section 6 but has not implemented the agreed content strategy or achieved the individually documented content objective within 12 months, Results Formula Australia will provide continued access and reasonable content-strategy support without additional membership fees until the agreed objective is achieved or until a further 12 month period expires.

 

This is a continued-support remedy and not a refund guarantee.

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10. LinkedIn Coaching and Training for Sales Teams

 

10.1 Thirty-Day Money-Back Guarantee

The purchaser may request a refund within 30 calendar days after the initial team training session.

 

To qualify, the participating organisation must:

• ensure the agreed team members attend the initial training;

• participate genuinely;

• commence the agreed implementation activities; and

• submit its written claim before the 30-day period expires.

 

The claim must identify the material respects in which the training did not meet the agreed scope.

 

If approved, Results Formula Australia will refund the program price paid. The refund does not cover separately approved travel or third-party expenses that have already been incurred unless required by law.

 

10.2 One-Year Service and Support Guarantee

For 12 months from the agreed commencement date, Results Formula Australia will provide the training access, follow-up sessions, resources and support included in the organisation’s proposal or order form.

 

The guarantee applies only to the number of team members included in the purchased package. Additional team members may be subject to the advertised additional-member fee.

 

10.3 One-Year Team Results Guarantee

Before or shortly after training commences, Results Formula Australia and the purchaser should document reasonable LinkedIn implementation objectives for the team. These may include:

• profile completion or optimisation;

• consistent use of an agreed LinkedIn activity plan;

• content publication;

• relevant connection and conversation activity;

• improved team capability; or

• another measurable objective agreed in writing.

 

The guarantee does not promise a particular amount of revenue, leads or sales unless that target is expressly agreed in writing.

 

If the team complies with section 6 but does not achieve the documented objective during the 12-month measurement period, Results Formula will provide continued access and reasonable implementation support without additional membership fees until the objective is achieved or until a further 12 month period.

 

This is a continued-support remedy and not a refund guarantee.

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11. LinkedIn Profile Makeover and Optimisation

 

11.1 Satisfaction Guarantee

Results Formula Australia will review and optimise the LinkedIn profile in accordance with the scope shown in the purchaser’s order or proposal.

 

The purchaser must provide accurate, complete and timely information about their experience, qualifications, services, audience, positioning and objectives.

 

Before the service is considered complete, the purchaser will be given an opportunity to review the agreed profile sections.

 

If an agreed section does not accurately reflect the purchaser’s experience, voice or agreed positioning, the purchaser may request one reasonable round of revisions within 14 calendar days after delivery of the first completed draft.

 

A revision request must:

• identify the relevant section;

• explain what is inaccurate or unsuitable; and

• provide any information reasonably needed to make the correction.

 

The guarantee covers reasonable revisions within the original scope. It does not cover a completely new direction, new business, new target market, additional profile, company page, rebranding exercise or information supplied after completion. Additional work may be quoted separately.

 

This is a revision and rectification guarantee and is not a blanket change-of-mind refund guarantee.

 

11.2 Deposits and cancellation

The applicable proposal or invoice must specify:

• the deposit required;

• when work commences;

• whether the deposit is refundable before work commences;

• how completed work is valued if the purchaser cancels after commencement; and

• when the remaining balance becomes payable.

 

Nothing in this clause limits a remedy available under applicable law.

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12. LinkedIn Company Page Makeover and Optimisation

 

12.1 Satisfaction Guarantee

Results Formula Australia will review and optimise the agreed elements of the purchaser’s LinkedIn Company Page in accordance with the purchased scope.

 

The purchaser must supply accurate business information, approved brand assets, service descriptions, claims, credentials and any required internal approvals.

 

The purchaser will be given an opportunity to review the completed draft before the service is considered complete.

 

If an agreed section does not accurately reflect the supplied business information, brand voice or agreed positioning, the purchaser may request one reasonable round of revisions within 14 calendar days after delivery of the first completed draft.

 

The guarantee covers corrections and reasonable revisions within the original scope. It does not include a new brand strategy, additional business page, graphic-design package, legal review, translation, new target market or complete change of direction unless included in the applicable proposal.

 

This is a revision and rectification guarantee and is not a blanket change-of-mind refund guarantee.

 

12.2 Combined packages

Where the LinkedIn Company Page service is purchased with the LinkedIn Profile Makeover and Optimisation service, each component remains subject to its applicable scope and satisfaction guarantee.

 

Unless the proposal says otherwise, a concern affecting one component does not automatically entitle the purchaser to a refund of an unaffected component.

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13. Pauses and delayed participation

If illness, emergency or another serious circumstance prevents participation, the purchaser should contact Results Formula Australia as soon as reasonably possible.

 

Results Formula Australia may, at its discretion, approve a temporary pause or revised timetable. Any approved change should be recorded in writing and state whether the applicable guarantee period is extended.

 

A purchaser’s inactivity does not automatically extend a claim or measurement period.

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14. Third-party platforms

LinkedIn and other third-party platforms are independently operated. Results Formula Australia does not control their availability, algorithms, policies, account restrictions or feature changes.

 

Results Formula Australia is not responsible under its voluntary guarantees for an outcome caused solely by a third-party platform decision or outage. Where practical, Results Formula Australia may adjust its guidance to respond to significant platform changes.

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15. Intellectual property and confidentiality

Program content, recordings, prompts, frameworks, templates and resources remain the intellectual property of Results Formula Australia or the applicable rights holder.

 

The purchaser receives a personal or internal-business licence to use the materials for the purposes stated in the applicable offer. The materials may not be resold, republished, distributed, taught or shared outside the purchaser’s authorised team without written permission.

 

Confidential information disclosed during coaching or service delivery must be treated in accordance with the applicable agreement and Privacy Policy.

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16. Resolving a guarantee claim

Results Formula Australia will assess guarantee claims reasonably and in good faith.

 

If a purchaser disagrees with a decision, they may request an internal review by providing the reasons and any additional supporting information within 14 calendar days after receiving the decision.

 

Nothing in this process prevents a purchaser from exercising any right available under applicable law or contacting an appropriate consumer protection or dispute-resolution body.

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17. Governing law

These Guarantee Conditions are governed by the laws of Victoria, Australia.

 

The parties submit to the courts and tribunals with jurisdiction in Victoria, subject to any applicable consumer right to bring proceedings elsewhere.

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18. Order of priority

If these Guarantee Conditions conflict with an applicable product proposal or order form, the term providing the purchaser with the greater voluntary guarantee benefit will apply unless the documents expressly state otherwise.

 

No product page, advertisement or sales statement should use a guarantee description that is inconsistent with these conditions.​​​​